Return & Refund Policy

Last updated: 15 September 2026

We want you, and the person you bought it for, to love CalmCurve. If you don't, our 30-day money-back guarantee has you covered. Here is exactly how it works.

1. 30-day money-back guarantee

You can ask for a full refund within 30 days of delivery if you are not happy with your CalmCurve, for any reason, as long as:

  • the product is unused and in the same condition you received it;
  • it is returned in its original packaging with everything that came in the box (belt, USB Type-C cable, user guide and any freebies); and
  • you contact us within 30 days of the delivery date shown on the tracking.

CalmCurve is worn against the body, so for hygiene reasons we can't accept change-of-mind returns on products that have been used or worn. This does not affect your rights if the product is damaged or faulty (see section 2).

2. Damaged, faulty or wrong item

If your CalmCurve arrives damaged, stops working under normal use, or you received the wrong item, tell us within 30 days of delivery. We will send a free replacement or give you a full refund, whichever you prefer. This applies even if the product has been used normally.

  • For damage in transit, please contact us within 48 hours of delivery if you can, with photos of the parcel and the product. An unboxing video helps us resolve it faster.
  • For a faulty product, a short video showing the problem helps us approve your request quickly.

3. How to request a return or refund

  1. Email calmcurvehealth@gmail.com or WhatsApp/call +91 97479 55151 with your order number, the reason for the return and, where relevant, photos or a video.
  2. We reply within 2 business days with the next steps.
  3. Where your pin code is serviceable, we arrange a free reverse pickup. If pickup isn't available in your area, we share our return address and reimburse reasonable courier charges (up to ₹150) along with your refund.
  4. Pack the product securely in its original box. Please don't send items back without contacting us first, as we can't process returns we don't know about.

4. Refunds

  • We inspect returned items within 2 business days of receiving them and email you once your refund is approved.
  • Prepaid orders (UPI, card, net banking, wallet) are refunded to the original payment method. Banks usually take 5–7 business days to show the credit.
  • Cash on Delivery orders are refunded by UPI or bank transfer. We will ask for your UPI ID or bank details by email.
  • Shipping is free, so nothing is deducted for delivery charges.
  • If a returned item doesn't meet the conditions in section 1 (for example, it has been used, is incomplete, or is damaged by misuse), we will tell you and send it back to you instead of issuing a refund.

5. What can't be refunded

  • Change-of-mind returns on products that have been used or worn.
  • Products damaged by misuse, water, dropping, or opening or tampering with the device.
  • Returns with missing parts or packaging.
  • Requests made more than 30 days after delivery.

6. Gift orders

If CalmCurve was sent as a gift, the person who received it can contact us to start a return. The refund is always paid to the person who placed and paid for the order.

7. Cancellations

  • You can cancel free of charge any time before your order is dispatched by emailing or messaging us with your order number. Prepaid orders are refunded in full.
  • Once an order is dispatched it can't be cancelled, but you can still use the 30-day money-back guarantee after delivery.
  • Please don't refuse Cash on Delivery parcels without contacting us. We may disable Cash on Delivery for customers with repeated refused deliveries.

8. Contact us

CalmCurve
Flat No. 204, Block C, Pushp Vihar, Saket Road, Block N, Saket, New Delhi, Delhi 110017, India
Email: calmcurvehealth@gmail.com
Phone / WhatsApp: +91 97479 55151
Support hours: Monday to Saturday, 10 am – 6 pm IST